Marking items "cooking/ready" and handling overdue orders

Item statuses in the kitchen: pending → cooking → ready — with a tap on the item

1. The status of each item: "pending" means it hasn't started yet
2. Tap "Cooking" when you start preparing the item
3. "Ready" when it's done — the item is passed to service

Item statuses

Each item on the ticket goes through 3 statuses — tap it to move it along: 1. Pending — not started yet. 2. Cooking — the kitchen is working on it. 3. Ready — done, the waiter takes it.

Once all items are "ready", the ticket closes automatically.

Overdue orders

Orders flagged as priority/urgent appear first and are highlighted in a distinct color — so they're prepared ahead of the rest.

Tip

Mark an item "cooking" the moment you actually start it — that way the waiter and management can see the real preparation time in the reports.

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Next: Cash payments