VIP Tiers

VIP tiers reward your loyal customers automatically. Each customer is promoted to a tier based on their total spending, and each tier can grant an automatic % discount on their orders — without you doing anything by hand.

Settings → Billing & Tax: enable loyalty points, set its rates, and configure VIP tiers.

1. Toggle to enable the Loyalty points program
2. Earning rate, point value, and minimum points to redeem
3. VIP tiers editor: name, minimum spend, and % discount

Setup

1. Admin Panel → Settings → Billing & Tax section.
2. When the Loyalty points program is enabled, you'll find the "VIP tiers" editor.
3. Click "Add tier" and fill in the tier's details.

For each tier, fill in these fields:

Field	Meaning
Name	The tier name (e.g. "Silver", "Gold").
Minimum spend	The total spending a customer must reach to qualify for this tier.
Discount %	The discount percentage applied automatically to customers in this tier (optional).

Automatic promotion

A customer is automatically promoted to the highest tier their total spending reaches, with no manual step.

At the POS

When you search for a customer by phone number, their tier discount is applied automatically: - A line with a 👑 marker appears showing the discount. - A tier badge appears next to the customer's name.

On the "Customers" page

The tier badge (👑) appears on the customer card and also in their details, so you can quickly see each customer's tier.

💡 The tier updates automatically after every order based on the new spending, so there's nothing to update manually.

⚠️ Note: VIP tiers are tied to the Loyalty points program — it must be enabled, otherwise the editor won't appear and tiers won't work.