Hesaby Help Center¶
The complete user guide for the Hesaby restaurant management system. Organized by who uses it and what you want to do. Every article is step-by-step and based on how the system actually behaves.
1) Getting Started¶
- What is Hesaby? An overview
- Setting up your restaurant for the first time — a checklist
- Logging in: screen code vs. personal PIN
- Roles and permissions (owner/manager/cashier/waiter/kitchen/driver)
2) Menu and Settings¶
- Adding menu categories
- Adding an item: sizes, modifiers, and prices
- Scheduling item availability (days/times)
- Recipes: linking items to inventory and calculating cost
- Restaurant settings: VAT %, service charge %, currency, time zone
3) Tables and the Floor¶
- Setting up tables and sections
- Generating and printing QR codes for tables
- Seating, moving, cleaning, and force-closing
4) Taking Orders (Waiter/Cashier)¶
- Creating a dine-in order
- Takeaway and delivery orders
- Editing an order and manager approval for a paid order
- Voiding, void/comp (with manager approval)
5) The Kitchen (KDS)¶
6) Payments¶
- Cash payment and change
- Card payment / QR at the table
- Splitting the bill (evenly / by amount / by item) and tips
- Refunds and voids
7) The Customer (Ordering via QR)¶
8) Staff Management¶
9) Reports¶
- Sales reports and the dashboard
- The Z-report (shift report) and cash reconciliation
- The void/comp loss-prevention report